Silhouette Pointe Shoe

If you need to return any goods to us please complete the returns slip provided with your order and post this back to us with the goods to be returned.
You must post the goods back to us at the following address:

Porselli Dancewear
4 Frensham Road
Sweet Briar Industrial Estate
Norwich NR3 2BT

You can download a copy of the returns slip by clicking the link below:
returnsform

We recommend using a recorded delivery service as we do not accept responsibility for mislaid return parcels. All returns must be sent in re-saleable condition, in the original packaging and with the tags still attached.

We must receive the goods back within 28 days from the day after you receive the goods. Please note that Christmas gift orders made in December can be returned up to the end of January.

Please note that we will only pay the costs of return if the products are faulty or for one of the other reasons set out in clause 9.3 of our Terms & Conditions of Supply of Goods. We will refund you the price you paid for the products, by the method you used for payment within 14 days of receiving the products back from you. However, we may make deductions from the price (please see clause 9.5 of our Terms & Conditions of Supply of Goods for further details).
If you wish to exchange a product for a different size or colour, please complete the returns slip and return it to us with the goods no later than 28 days after the day on which you originally received the goods. Providing we have the new item in stock and the new item has the same product code/reference as the original product ordered, we will pay for the postage of sending the new item to you (UK mainland only).

Unfortunately, we are unable to accept returns of special orders such as made to order and bespoke products or tights, under garments or cosmetic products if the packaging has been opened or any hygiene seal has been removed. Customers will be responsible for the delivery cost of returning any returned items which violate our returns policy to receive back their goods.

For full details of our returns policy please see our Terms & Conditions of Supply of Goods.