RETURNS POLICY

RETURNS POLICY

If you need to return any goods to us please complete the returns slip provided with your

order and post this back to us with the goods to be returned. You must post the goods back

to us at Porselli, Sweet Briar Industrial Estate, 4 Frensham Road, Norwich, NR3 2BT. We

recommend using a recorded delivery service as we do not accept responsibility for mislaid

return parcels.

All returns must be sent in re-saleable condition, in the original packaging and with the tags

still attached. We must receive the goods back within 28 days from the day after you receive

the goods. Please note that Christmas gift orders made in December can be returned up to

the end of January.

Please note that we will only pay the costs of return if the products are faulty or for one of the

other reasons set out in clause 9.3 of our Terms & Conditions of Supply of Goods.

We will refund you the price you paid for the products, by the method you used for payment

within 14 days of receiving the products back from you. However, we may make deductions

from the price (please see clause 9.5 of our Terms & Conditions of Supply of Goods for

further details).

If you wish to exchange a product for a different size or colour, please complete the returns

slip and return it to us with the goods no later than 28 days after the day on which you

originally received the goods. Providing we have the new item in stock and the new item has

the same product code/reference as the original product ordered, we will pay for the postage

of sending the new item to you (UK mainland only). Postage will be charged for any

additional items or different styles ordered in exchange in addition to a £2 handling charge.

Unfortunately, we are unable to accept returns of special orders such as made to order and

bespoke products or tights, under garments or cosmetic products if the packaging has been

opened or any hygiene seal has been removed.

For full details of our returns policy please see our Terms & Conditions of Supply of Goods.